Shipping policy
We currently ship within New Zealand only.
Processing times
Orders are typically packed and dispatched within 1–2 business days, excluding weekends and public holidays.
Delivery times
Delivery times vary depending on location and courier service. Estimated delivery timeframes are provided at checkout but are not guaranteed.
Shipping costs
Our flat rate shipping cost is currently set at $11.90 per order. For a limited time, we are also offering free standard shipping on all orders valued above $49.00.
This includes all applicable courier charges and any associated Dangerous Goods (DG) handling fees for products classified under Dangerous Goods legislation.
Delays
Once your order has been dispatched, delivery is handled by a third-party courier. We are not responsible for delays outside of our control but we will assist where possible.
Returns & Refunds Policy
We take care to ensure our products are of the highest quality and are packed carefully before dispatch.
Change-of-Mind Returns
We accept change-of-mind returns within 14 days of delivery, provided the product is unopened, unused, and in its original condition.
For hygiene, safety, and quality reasons, opened or used essential oils, carrier oils, blends, and personal-use products cannot be returned unless they are faulty, damaged, incorrect, or otherwise covered by your rights under the Consumer Guarantees Act 1993.
Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable unless the item is faulty, damaged, incorrect, or required to be refunded under applicable law.
Faulty, damaged, or incorrect items
If your order arrives damaged, faulty, incorrect, or not as described, please contact us within 7 days of delivery at info@thegoodoilcompany.co.nz.
Please include your order number and clear photos where applicable.
If an issue is confirmed, we will offer one of the following remedies:
- A replacement product; or
- A refund to the original payment method.
Refunds
Refunds, where approved, will be processed back to the original payment method after the returned item has been received and inspected, or after the issue has otherwise been confirmed.
Please allow up to 5 business days for us to process an approved refund.
Exchanges
We do not accept general exchanges. If you wish to purchase a different item, please place a new order.
Your consumer rights
This policy does not limit or exclude your rights under the Consumer Guarantees Act 1993.